Refund and Return Policy
Effective Date: March 3, 2025
At LITETOPIS, we are committed to ensuring our customers are satisfied with their purchases. If you are not entirely satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines carefully.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and in its original condition with all tags attached.
The item must be returned in its original packaging.
The return request must be initiated within 30 days from the delivery date.
Proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items
Certain items cannot be returned, including:
Items purchased on final sale or clearance.
Customized or personalized products.
Gift cards.
Items that have been damaged due to misuse or improper handling.
2. Return Process
To initiate a return, follow these steps:
Contact Us – Email our customer support team at info@litetopis.xyz with your order number and reason for return.
Receive Return Authorization – We will provide you with a return authorization number and instructions.
Ship the Item – Securely package the item and send it to our designated return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Inspection and Approval – Once we receive your return, we will inspect it. If approved, we will process your refund or exchange.
3. Refund Policy
Once your return is approved, your refund will be processed as follows:
Original Payment Method – Refunds will be issued to the original payment method within 5-10 business days.
Store Credit – If you prefer, we can issue store credit for future purchases.
Shipping Fees – Original shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
If you wish to exchange an item:
Contact us within 30 days of receiving your order.
Exchanges are subject to stock availability.
If the new item has a price difference, you will be required to pay or receive a refund for the difference.
Customers are responsible for shipping costs for exchanges unless the exchange is due to a defect or incorrect item sent.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with:
A description of the issue.
Clear photos of the damaged or defective item.
Your order number.
We will arrange for a replacement or full refund, including shipping costs, at no extra charge.
6. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
Check your bank account.
Contact your credit card company (it may take some time for the refund to be posted).
If the issue persists, contact us at info@litetopis.xyz.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or undelivered returns.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
LITETOPIS
164 Crestview Manor, Waldron, Kansas, United States
Phone: 317-287-6297
Email: info@litetopis.xyz
Website: https://litetopis.xyz/
By making a purchase from LITETOPIS, you agree to this Refund and Return Policy. We reserve the right to update this policy at any time without prior notice.